Refund policy

Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@islaathletic.com. Please note that returns will need to be sent to the following address: 19/f Block B, Vita Tower, 29 Wong Chuk Hang Road, Hong Kong. 

Please note that our policy requires the customer, to bear the shipping fee of the returned item. We will notify you once we receive the returned item(s) and confirmed the condition of the item is acceptable. In the meantime, please let us know what product(s) you would like to exchange for. If the product(s) you select exceeds your original purchase, you will need to pay the difference before we ship the exchanged product(s).

Please note that items returned without prior authorization will not be accepted. We recommend using a trackable shipping service, as Isla Athletic Ltd is not responsible for items lost during return shipping.

Customers are only eligible for one-time exchange. You can always contact us for any return question at info@islaathletic.com.