Shipping policy
Destination Taxing
Please note that customs, duties, and taxes are not included in the item price or shipping cost. Customers are responsible for paying any such additional costs if imposed by your country.
請注意，海關、關稅和稅費不包含在商品價格或運費中，客戶需支付此類額外費用（如果您所在國家/地區需要徵收）。
| Destination | Free Shipping Threshold | Flat Shipping Fee |
|---|---|---|
| HONG KONG | Free over $750 HKD | $50 HKD |
| MACAU | Free over $750 MOP | $50 MOP |
| TAIWAN | Free over $3,300 TWD | $400 TWD |
| CHINA | Free over ¥800 CNY | ¥60 CNY |
| SINGAPORE | Free over $150 SGD | $25 SGD |
| MALAYSIA | Free over $500 MYR | $85 MYR |
| THAILAND | Free over ฿4,000 THB | ฿650 THB |
| JAPAN | Free over ¥18,000 JPY | ¥2,800 JPY |
| SOUTH KOREA | Free over ₩160,000 KRW | ₩25,000 KRW |
| UNITED STATES | Free over $200 USD | $38 USD |
| UNITED KINGDOM | Free over £160 GBP | £20 GBP |
| AUSTRALIA | Free over $310 AUD | $40 AUD |
| NEW ZEALAND | Free over $330 NZD | $40 NZD |
| CANADA | Free over $280 CAD | $35 CAD |
| EU (ES, FR, IT, DE) | Free over €190 EUR | €22 EUR |
Failed Delivery & Returned Parcels
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a parcel is returned to us due to an incomplete or incorrect shipping address, failed delivery, or failure to collect the parcel, the customer will be responsible for the additional shipping fee required for reshipment.
Reshipment will be arranged once the corrected delivery details have been confirmed and the additional shipping fee has been settled.
If no response is received within 14 days of notifying the customer of the returned parcel, the order will be considered unclaimed and the case will be closed. No reshipment or refund will be processed after this period, except where required by applicable consumer protection laws.
Out-of-Area Shipping Enquiries
Isla Athletic customers located outside our standard shipping destinations, please email info@islaathletic.com to inquire about available shipping options and pricing for your personal orders.
